How to Fill & Refill

You can purchase our products online and at our pop-up shop. Contact us if you have questions/need assistance. 

When ordering a refill product online, you will need to choose a container. 

Your container choices are: 

  • Amber glass bottle/pump top for liquid products ($4 - $8)
  • Wide mouth glass jar for powder products ($1 - $3)
  • Repurposed, sanitized container for liquid/powder (free)

Online Ordering

Step 1. Choose a product, scent, and quantity.

Step 2. Choose a container. You can purchase a glass bottle w/pump top or choose a free repurposed container. 

Step 3. Choose pick up or delivery:

  • Pick Up. Online orders can be picked up at Coy & Co Floral located at 811 E. Burnside, #112 (yellow door and across from Doug Fir). The shop is open Monday, 11am4pm. TuesdaySaturday, 11am5pm. 
  • Delivery. Delivery is available in central Portland for a rate of 3-$5. Your items will be delivered within 1-3 days. Let us know any special delivery instructions during checkout (such as your building's door code, where to leave your order, etc.)

Step 4. Complete the checkout process and your order confirmation will be emailed to you. Order fulfillment takes up to 3 days. We appreciate your patience! When your order is ready, you will receive a second notification via email or text.   

Ordering Refills Online

Step 1. Go to the product(s) you want to refill and choose the scent and size. 

Step 2. Choose a container. Select refill if you previously paid for a glass UTILITY pump top bottle for the product you're refilling.

Step 3. Check out and choose pick up or delivery. 

Step 4. When your order is ready, we will notify you via text and email. For order pick ups, please return empty Utility bottles to Coy and Co. but keep the pump lids! For deliveries, we will text you before we drop off. Please set any Utility bottles in a visible spot for us to collect. Keep your pump lids!  

Filling In-Person

Coy & Co. Saturday 11am - 2pm

Step 1. Bring a container or purchase one from us. We also offer free repurposed sanitized containers. If you bring your own containers, please be sure they are clean and completely dry. This prevents contamination and makes for a better experience of our products. 

Step 2. We will fill your desired amount of product. We'll also subtract the container weight (if you bring your own or use a donated one) so you only pay for product. 

Step 3. Checkout. We accept cash, card and Venmo.