Utility's product delivery service is a circular system, inspired by the 1950's milkman model. 

Returning and refilling containers is a new practice for many of us. We're just glad you're here! Don't hesitate to contact us if you need assistance. 

First time purchasing a product

Step 1. Select the product you would like to purchase

Step 2. Choose a scent if applicable

Step 3. Choose quantity of product 

Step 4. Choose a container. Your options when you are purchasing a product for the first time are: 

A. an amber glass bottle with a pump top ($4-8). This option is for folks who want their products delivered in a bottle with a dispensing pump top.

You will be charged once for the bottle with a pump top. If you order a refill, your product will again be in an amber bottle, but this time with a cap. Put simply, you are basically paying a one time fee to receive your products in stylish amber glass bottles.

B. a professionally sanitized, repurposed jar (free) This option is for folks who don't want to pay for a container and/or prefer to transfer to their own.  

Step 5. Choose to pick up your order or have it delivered: 

• Pick Up. Online orders can be picked up at Coy & Co Floral located at 811 E. Burnside, #112 (yellow door and across from Doug Fir). The shop is open Monday -  Saturday, 11am - 4 pm. 
• Delivery. Delivery is available in central Portland for a rate of 3-$5. If ordering a subscription item, delivery is free within central PDX. Your items will be delivered within 1-3 days. Let us know any special delivery instructions during checkout (such as your building's door code, where to leave your order, etc.)

Step 6. Complete the checkout process and your order confirmation will be emailed to you. Order fulfillment takes up to 3 days. We appreciate your patience! When your order is ready, you will receive a second notification via email or text.   

Ordering Product Refills 

Step 1. Order the product you want to refill.

Step 2. Choose a container: select "refill" if you already paid for an amber glass pump top bottle for the product you're refilling. This option means you will get another amber bottle filled with product and a cap top. 

If you did not buy a branded bottled and you do not want to pay for a container, select repurposed. 

Step 3. Check out and choose pick up or delivery. 

Step 4. When your order is ready, we will notify you via text or email. If picking up your order at Coy & Co. please bring your empty Utility bottles with you to return, but keep the pump lids!

For deliveries, we will text you before we drop off, so you have time to set any Utility bottles in a visible spot for us to collect. Keep your pump lids!