Shop Policies

Returns & Exchanges

We are currently not accepting returns or exchanges, but if you are unsatisfied with your order please feel free to send us an email and we'll be happy to get back to you and figure something out!

Fast and Easy Pick Up

Order your products online and choose a location to pick up your order. We will have your freshly-filled bottles waiting for you to grab and go. No waiting to refill your bottles or for check out!

Pick Up Locations:

Rose + Lincoln Juicery | 3340 SE Hawthorne

Coy & Co. Curatorial Floral | 811 E. Burnside

Online refill orders are done "milk man" style. You must buy the containers from us the first time. This is a one time cost. For all subsequent orders, bring your empty bottles (clean and dry, please) with you when you pick up your refill order. We will swap your empties for new, freshly-filled bottles. Your empty bottles will be sanitized and reused for a future order. 

Keep your pump tops and sprayer tops. We do not swap these out, so please hold on to them for future use.

Local Delivery (Portland only!) 

Deliveries are currently limited to addresses in Portland, Oregon only. Delivery costs a flat fee of $5.

Deliveries are made Tuesdays between 9:00 am and 4:00 pm. Place your orders by Friday to receive delivery the following week. We are piloting our delivery process, and it is subject to change. 

All online refill orders are done "milk man" style. You must buy the containers from us the first time. This is a one time cost. For all subsequent orders, leave your empty bottles (clean and dry, please) in an easily accessible spot on delivery day. We will swap your empties for new, freshly-filled bottles. Your empty bottles will be sanitized and reused for a future order. 

Keep your pump tops and sprayer tops. We do not swap these out, so please hold on to them for future use.

Frequently Asked Questions

How do I find out about pop-up events?

Follow us on Instagram or check our Events page. 

What if I forget my reusable containers?

We sell a variety of bottles and jars, and we often have a donation station with clean donated containers for free.

When will you offer shipping?

We don’t offer shipping at this time to reduce unnecessary packaging and emissions. 

Do you offer samples?

That’s the beauty of buying in bulk. You can buy as little or as much as you want. 

What if I need a product immediately?

Email us and we can make arrangements.

What if I don’t see a product I need?

Email or direct message us and let us know what you’re looking for. We want to supply what you need, and are always looking for new products to complement our curated and vetted collection. We will do everything we can to find products that fits our safety and sustainability criteria. 

Still have a question? Please email us at utilityzerowaste@gmail.com or send a direct message on Instagram (@utilityzerowaste) and we'll be in touch.