Shop Policies

Returns & Exchanges

We do not accept returns or exchanges, but if you are unsatisfied with your order please feel free to send us an email and we'll be happy to get back to you and figure something out!

Fast and Easy Pick Up

Order your products online and we will have your freshly-filled bottles waiting for you to grab and go. 

Pick Up Location: Coy & Co. Curatorial Floral | 811 E. Burnside

Local Delivery (Portland only!) 

Deliveries are currently limited to addresses in Portland, Oregon only. Delivery costs a flat fee of $5. The delivery fee will be refunded for all orders over $50. 

All online refill orders are done "milk man" style. You must buy the containers from us the first time. This is a one time cost. For all subsequent orders, leave your empty bottles (clean and dry, please) in an easily accessible spot on delivery day. We will swap your empties for new, freshly-filled bottles. Your empty bottles will be thoroughly cleaned and reused for a future order. 

Please keep your pump tops and sprayer tops. We do not swap these out, so please hold on to them for your use.

Frequently Asked Questions

What steps is Utility taking to protect the community during the pandemic?

Because of the new coronavirus, we are taking extra precautions by keeping our bulk product bottles clean, wiping them down after every use and keeping our hands clean when handling containers and refilling. We can arrange no-contact deliveries, and we use hand sanitizer before every delivery.

When you receive your delivery or pick up order, we encourage everyone to wash all items before using as a precaution. 

Now more than ever momma nature needs us to use products that are environmentally responsible!  

How do I find out about pop-up events?

Follow us on Instagram or check our Events page. 

What if I forget my reusable containers?

We sell a variety of bottles and jars, and we often have a donation station with clean repurposed containers for free.

When will you offer shipping?

We don’t offer shipping at this time to reduce unnecessary packaging and emissions. 

Do you offer samples?

That’s the beauty of buying in bulk. You can buy as little or as much as you like. If you would like to try a sample of a product, please email us at 

What if I need a product immediately?

Email us and we can make arrangements.

What if I don’t see a product I need?

Email or direct message us and let us know what you’re looking for. We want to supply what you need, and are always looking for new products to complement our curated and vetted collection. We will do everything we can to find products that fits our safety and sustainability criteria. 

Still have a question? Please email us at or send a direct message on Instagram (@utilityzerowaste) and we'll be in touch.