Q. How can I fill my own containers?
Q. What kind of containers can I bring to Coy & Co. to fill?
A. Any type of container you want, so long as it's completely dry inside. For products with a thick consistency such as lotion and conditioner, we recommend filling the container they are going to stay in because these products are hard to transfer.
Q. How does the reuse process work?
A. There are a couple of ways:
- Bring your own container(s) to Coy & Co. as often as you want.
- Buy one of our amber glass pump bottles, any size, once. Return it by bringing it to Coy & Co. when you refill, or leave it out to be picked up with delivery.
- Select a free repurposed container during online ordering or in person at Coy & Co. We always have sanitized jars stocked.
Q. Do you accept returns?
A. No, not for bulk products. That's why we recommend buying a small amount of a new product to see if you like. We think you will :). We will accept returns on unused non-bulk products.
Q. If I buy an 8oz. amber pump bottle of product and want to buy a bigger size next time, can I trade it for a bigger bottle?
A. If you want to change sizes of a product, you can keep the first bottle and pump top and buy the bottle for the bigger size, or you can return the smaller size bottle and pump top, and put the price of it towards the larger size bottle.