FAQs

 

Q. How can I fill my containers?

A. You have two optionsorder online and pick up or receive delivery or come to a pop up.

1. Order product online and choose a free repurposed container (used and sanitized donated container) and transfer product into your own vessel. Funnel recommended for this. 

2. Bring container to Coy & Co. Curatorial Floral, Saturday from 11am2pm. Please check our Instagram or contact us to make sure we are there. If you can't make it Saturday contact us to schedule an appointment to fill or order online.  

Q. What kind of containers can I bring to Coy & Co. to fill? 

A. Any type of container you want, so long as it's clean and completely dry inside. For products with a thick consistency such as lotion and conditioner, we recommend filling a wide mouth container and the container they are going to stay in because these products are thick, making them hard to transfer. 

    Q. Do you accept product returns?

    A. No, not for bulk products. That's why we recommend buying a small amount of a new product to see if you like. We think you will :). We will accept returns on unused non-bulk products.  

    Q. If I buy an 8oz. amber pump bottle of product and want to buy a bigger size next time, can I trade it for a bigger bottle? 

    A. If you want to change sizes of a product, you can keep the first bottle and pump top and buy the bottle for the bigger size, or you can return the smaller size bottle and pump top, and put the price of it towards the larger size bottle.